BOOKING TERMS AND CONDITIONS

All rates are quoted in New Zealand Dollars on a per night basis and include GST of 15%. All accounts must be settled directly with Castaways Resort in New Zealand Dollars.

All reservations paid for by credit card will attract a 2.8% surcharge. American Express Credit Cards attract a 4% surcharge.

REFUNDS will only be made to the original credit card or account debited for the original transaction. Castaways Resort will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the hotel.

PAYMENT for all accommodation must be made in full on the day of arrival. For multiple room bookings & packages we require full payment at time of booking.

CHECK-IN

Check in is from 2pm-6pm on the day of arrival. Please contact us prior to your arrival if you will be arriving later than 6pm to arrange a late check in. Please note all credit cards are pre-authorised at $300 on arrival. If you do not have a credit card an additional $300 bond will be held against your EFTPOS or debit card. No cash can be accepted for the bond. This could take up to 7 working days to reverse.

CHECK-OUT

Reception is open from 8am – 6pm daily.

There is someone available at reception 24 hours.

CANCELLATION POLICY

If your reservation is cancelled less than 48 hours prior to 2pm on the day of arrival, we reserve the right to charge. Credit card details are held on file as guarantee of reservation.

Glam camping bookings are subject to a different cancellation policy. Please view them here.

PETS

Pets are not permitted, with the exception of medically certified guide dogs. We recommend Kuri Country Club if you are looking for a place to board your pet - they are just down the road from Castaways Resort. Find out more here.

PHONE SERVICE & COVERAGE

Please note there is limited cellphone coverage in some areas of the resort.

PRIVACY POLICY

View our privacy policy here.